thyssenkrupp Elevator Canada has officially opened a state-of-the-art facility that will enable the firm to expand its capacity to service and support its own equipment as well as machinery from third parties.

The International Technical Services (ITS) Centre is located at 270 Finchdene Square in Scarborough, and replaces the company’s Engineering Centre.

"By transforming our Engineering Centre into the ITS Centre, we are not only addressing one of the key service challenges in the industry, but once again demonstrating that building owners and managers can confidently count on thyssenkrupp Elevator Canada to provide the highest level of customer care and service support, regardless of who manufactured their vertical transportation systems," says Blaine Coupal, CEO of thyssenkrupp Elevator Canada. 

Previously, the Engineering Centre—the only one of its kind in Canada—was home to new installation and modernization engineering, Canadian board repair, elevator simulators, a customer showroom and a parts warehouse. The $3-million facility opened in 2017 and has provided training to hundreds of thyssenkrupp service technicians and sales personnel.

The new ITS Centre will enhance those services by adding frontline field engineering phone and onsite support, specialized support services, additional technical training and documentation, diagnostic and specialty tools, board and drive repair, as well as new product support and collaboration. ITS will also provide the same services for competitors' elevators and escalators.

Last year, the Engineering Centre went through an expansion, bringing its construction and modernization teams under a single roof. More than 30 employees relocated, bringing the total number of employees at the centre to 87. 

"Our investment in the ITS Centre further reinforces the commitment we've made to our customers throughout North America, and that is to provide them with a level of service that is unmatched in our industry," says Kevin Lavallee, President and CEO of thyssenkrupp Elevator North America. "The ITS Centre will serve as a symbol of that commitment, as will the Innovation and Qualification Center, which is the cornerstone of our new North American headquarters in Atlanta.”